Tag Archives: Kathleen Hogan

A Guest’s Perception in Choosing You


From the business owner/operator perspective, there has been much written and said about the importance of creating that “WOW” guest experience.   Many good to great ways for surprising guests have been shared, copied and enhanced within business communities.  How many … Continue reading

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The Dynamics of WOW!


My last blog describing the welcome we received in Seoul, South Korea highlighted the delivery of a hospitality welcome which created special feelings and lasting memories.  In writing about the experience I also defined a family dynamic that bridged time, … Continue reading

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Seek First to Understand


“Seek first to understand, then to be understood”, Stephen Covey’s habit #5 from his book, The 7 Habits of Highly Effective People. The gift of this trip to Seoul was further expanded with the gifts of hospitality and welcome received … Continue reading

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Learning by Experiencing


“True knowledge is not information that we have borrowed from others, it must be the experiences that have made their marks on our own selves.” from the selected dharma sayings of Beop Jeong in May All Beings Be Happy. Our … Continue reading

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Multi-Tasking is Multi-Distracting


Have  you noticed how exhausting it is to retain a single-minded focus on just one thing at a time?.  I fear we have lived with too much multitasking and now struggle to be still. Perhaps it is due to technology … Continue reading

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The Corners of My Mind


My mind is the sky and my thoughts, experiences and feelings are the clouds moving across my sky.  This is the view I have taken concerning my own mind as I try to reach for clarity of thought and focus … Continue reading

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As a Man Thinketh …


“As a man thinketh in his heart, so is he” by James Allen, 1902, based on a verse in the book of Proverbs from the King James Bible. My thinking is affected, if not inspired, by what I hear, see … Continue reading

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Embracing Change


Learning is exciting and fun (even with the discomfort in learning new skills that are at first difficult). Learning is crucial for everyone, regardless of age. We grow our mind’s knowledge and renew our spirit’s freshness with learning. Our skills … Continue reading

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Starting Out in a Hospitality Career


Two burning questions need to be asked and answered on a daily basis. They are: 1) What do I want? and 2) What do I need? Fulfill your needs while you focus on your wants. Doing this holds the vision … Continue reading

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From the Chalkboard to the Front Line-Meeting Tomorrow’s Staffing Needs


Finding the way to connect or reconnect academia and business is key to solving the staffing problem. One remedy may be found in the internship programs at colleges and universities that connect hospitality students with hospitality related business owners in the community. Continue reading

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